Returns & refund policy

We want you to be completely satisfied with your purchase.

Returns

You have 7 days after receiving your order to request a return.

Products must be new, unworn and in their original packaging.

Non-returnable items

For hygiene and personalisation reasons, some items cannot be returned:

• Personalised jewellery (engravings, special requests)
• Worn or damaged products

Return procedure

To start a return, contact us at info@nishene.com. We will send you the necessary instructions.

Return shipping costs are paid by the customer, unless the error is ours.

Refunds

Once we have received and inspected the product, we refund the amount to your original payment method.

Processing can take 3 to 7 business days depending on your bank.

Exchanges

If you would like an exchange, contact us directly. We will do our best to offer you a quick solution.

Damaged parcel or order error

If your item arrives damaged or incorrect, write to us within 48 hours with a photo: info@nishene.com

We will take care of it immediately.